Our Commitment To Privacy
Because ensuring personal privacy is at the foundation of our corporate
philosophy, we have developed policies and procedures that we believe
give you the highest level of privacy possible while still allowing us to
provide you with useful services. This notice explains our information
management practices in detail so that you can make better choices about
the way your information is collected and used.
The points most commonly of interest are collected here for your convenience:
We will not collect personally identifiable information ("Personal
Information") such as your name, mailing address, credit card number, or
telephone number without your knowledge and permission.
We will not disclose your Personal Information to any third parties
except as necessary in the normal course of completing business transactions
We will make a reasonable effort to secure your Personal Information.
Information We Collect
The information collected by our web site is extremely minimal. We do not use
cookies or any other invisible tracking techniques. We do log basic access
information such as the time a particular page was looked at and the internet
address of the machine that made that connection.
If you choose to use our software products, they may communicate with our
servers in the following situations:
If you choose to send us email, a copy of your email and any replies we
send to you will be kept for our records.
A product may check for the availability of newer versions. In doing
so, it sends our server your current product version as well as the
type and version of the operating system you are using. These checks
are usually automatic but you may disable this feature in the product
A product may request a temporary license and send our server a unique
identifier for your computer account. This allows us to control the
number of temporary licenses an account may request. Although the
identifier is built from Personal Information (specifically, your MAC
address and username), cryptographic technology (an MD5 hash) is used
to ensure that we cannot obtain this information from it. In
that sense, it is an anonymous identifier. A product will never send
such a request without your permission.
A product may send a request to purchase a permanent license and send
your name, address, credit card information, etc. This information
must be entered by you and is not gathered from any files on your
computer. A product will never send such a request without your permission.
How We Use Information
Any information we collect may be used by us to compile statistics about
our customers and potential customers. This is done so we can better
understand your needs and with the goal of providing better service and
products in the future.
We do not share the Personal Information you provided about yourself
with third parties except to the extent necessary to complete a business
transaction with you.
Your email address will only be added to one of our mailing lists at your
request and may be removed by you at any time.
How We Protect Your Information
Any Personal Information sent by one of our products to our server is always
sent in encrypted form using modern cryptographic technology (RSA and Triple
DES). The server stores this information without decrypting it and it is
then copied off of the server to a computer without internet access before we
process it. This means that your Personal Information is never sent over the
internet or stored on an internet accessible database in decrypted form.
If we, in turn, need to send your Personal Information to a third party over
the internet in order to complete a business transaction that you approved
(to charge your credit card, for example) we will ensure that this is only
done over a secure channel.
Due to the open and unprotected nature of the internet, information such as
email correspondence and web site access logs are not generally encrypted
in transit. So we do not make an effort to store this information on our site
in an encrypted form.
changes in this policy will apply only to data collected after the date the
new policy is posted.